TERMS

These terms establish the conditions, rights and responsibilities of using this website. By using this website, found under the "analamata.com" URL, you are bound to these terms and conditions. These conditions may be modified at any time and without prior notice.

 

ORDERING :

Please note that each hat is handmade and therefore unique. Each piece is made to order and to measure, respecting the waiting list. To order or inquire about a specific piece, please contact us at info@analamata.com and we'll get back to you ASAP with availability, pricing and waiting time. 

The usual delivery time is 4 weeks since the order is accepted. All orders are subject to acceptance, that will be confirmed to you by email. Product availability may be limited by the availability of the materials used (some of them not being produced anymore). We reserve the right to change at any time and without notice the items offered on the website. 

Please note that due to the handmade nature of the pieces, each one is unique and its characteristics may vary. Colours of the items shown on the website may vary from the actual colours of the finished product.

All prices on the website are quoted in euros. They include VAT, payable if delivery is within the European Union, but exclude delivery charges, which will be detailed separately. We may change the prices on the website at any time and without notice. 

Payment methods accepted are : credit card, Paypal and bank transfer.

 

SHIPPING & RETURNS :
Once your order has been completed and processed, it will be shipped within 48 hours (working days). Shipping rates are determined by volume, weight and destination at point of purchase. We will detail them when the order is ready to be shipped. Please note that on all orders place for delivery outside the European Union it is the customer's responsibility to pay any subsequent duty fees and import taxes that may be applicable for deliveries within their own countries.

Our return policy is simple, you have 14 days from the date of purchase to return or exchange any hat bought, excepting those made to order, customized or discounted. We must be notified in advance, via email. No international exchanges. The goods must be in perfect condition : free from wear, stains, marks, odor or any condition that would prevent them from being sold as new. The returned item must be in its original hat box. Boxes cannot be damaged or altered in any way and cannot be used as the external parcel for the shipment. The customer will be responsible for return shipping costs. Refunds will be issued and exchanged items will be dispatched only after the returned goods have been received and undergone a quality control check.

Any further questions can be directed to sales@analamata.com

 

PRIVACY POLICY :

We are committed to complying with all Data Protection legislation and act according to Spanish law in personal data protection : Ley Orgánica 15/1999 de 13 de Diciembre, de Protección de Datos de Carácter Personal (LOPD). We will not disclose any of your personal information. We may contact you with regard to our products and services. However, you can request that we remove your personal information from our site at any time via info@analamata.com. No form of communication over the internet is totally secure. We will always use reasonable endeavours to protect the personal information that you give us but we cannot guarantee security totally and in placing an order with us you are acknowledging that you are placing your personal information on the internet at your own risk.

 

INTELLECTUAL PROPERTY :

All the elements (photographs, texts, etc.) contained in this website are the exclusive property of Ana Lamata. No reproduction, distribution or modification of this content is permitted without the prior agreement of Ana Lamata. Once agreed, the desired content may be used under the proper credit.

 

ANALAMATA

Paseo de la Florida, 28, esc.3, 4ºA. 28008 Madrid    /   + 34 434 63 69   /   info@analamata.com

Tax Identification Number : ES 14308636Z